Check Licensing and Insurance
Always verify that your appliance repair company is properly licensed and insured. In California, appliance repair technicians should carry a valid contractor's license or work under a licensed contractor. Insurance protects you from liability if something goes wrong during the repair.
Read Reviews Carefully
Look at Google reviews, Yelp, and the Better Business Bureau. Pay attention to how the company responds to negative reviews — this shows their commitment to customer service. Be wary of companies with only 5-star reviews, as this can indicate fake reviews.
Ask About Warranties
Reputable repair companies stand behind their work with warranties on both parts and labor. Ask specifically what's covered and for how long. A typical warranty should cover at least 90 days on labor and match the manufacturer's warranty on parts.
Get Upfront Pricing
Quality repair companies provide transparent pricing before starting work. Be cautious of companies that won't give estimates or quote suspiciously low service call fees only to upsell once they arrive.
Same-Day Service Matters
When your refrigerator stops cooling or your washer won't drain, you need help fast. Choose a company that offers same-day or next-day service. Quick response time is especially important in the desert, where a broken refrigerator means food spoils faster in the heat.